It was a balmy mid May evening when Michelle and I were trying to think of a
place to pickup a quick hamburger when we decided to go to the almost newly opened Shula Burger in the almost new Delray Marketplace on West Atlantic Ave and Lyons Rd in Delray Beach. Live music softly filled the air and a slight breeze made the night super comfortable. Comfortable enough that we decided to order a couple of burgers and drinks and eat at one of several vacant which adorned the sidewalk in front of Shula's.
Since it was 9pm, we didn't have to wait. Michelle grabbed a flavored water from the cooler on the counter and proceeded to order her "make your own" cheeseburger as she took a sip of her drink. I was still pondering my selection.
"My drink is warm" she stated to the young man taking our order, "could I have a cup with some ice, please?"
"I'm sorry," he replied, "we are out of ice."
"Then I don't want the drink," said Michelle
"But you already opened it!" Marcus replied.
We had a little argument and as I was ready to walk, another employee jumped in and appeared with a cup of the "very last bit of ice" in the building. I ended up ordering the "French Onion" double burger and we selected a table outside where we waited for our burgers on this magnificent evening.
|French Onion Double Burger|
|Make Your Own Burger with Multi Grain Bun|
Turn offs: When a place is out of something, like ice, they should bend over backwards to accommodate a customer request, rather than argue with them. Because it was within an hour of closing time the staff were scattering about doing their side work so they can hit the highway as soon as possible after closing time. The bathroom looked like it hadn't been attended to all day.